OVERFLOW CALL SUPPORT
We are the perfect employee
With the increasing use of technology in the workplace, there is a growing requirement for corporate IT departments to provide immediate, expert technical support for a wide range of applications and devices at a low cost to the company. Whether it is questions resulting from a new software roll-out or learning new procedures after a merger, or the environment is simply unpredictable, IT departments can experience huge swings in the volume of support calls they receive from end-users. Staffing internally for these situations can be quite difficult and very costly. If you employ enough internal IT professionals to handle the average call volume, you are simultaneously understaffed for the peaks and overstaffed for the valleys. This results in both insufficient support and underutilized resources. theITSupportCenter eliminates this problem by making Certified Tech Advisors a part of your team, only when you need a little help from your friends.
Let Us Help With
- Peak Call Periods
- Outages
- IT Environment Changes
Our Approach
theITSupportCenter’s Overflow Call Support service provided by Certified Tech Advisors manages your excess calls in accordance with your IT department’s mandates. We provide 24x7x365 support, so we are available before and after business hours for your end-users that need support as they rush to meet a deadline. We work as an extension of your internal IT team and serve as a backstop during periods of high call volume. This Overflow Call Support arrangement reduces or eliminates long hold times. Instead of forcing end-users to wait, excess calls are routed to our Certified Tech Advisors who are happy to help. Your end-users view us as a part of your team. Our support leads to faster service and increases end-user appreciation of your IT department.
